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Auto Insurance Companies with the Highest Customer Satisfaction 2013



When it comes to selecting an auto insurance policy, there is a lot more to consider than just the premium.  It's not a case of 'you get what you pay for', but it's good to know what others say about different companies based on real experiences of dealing with them.

Insure.com 2013 Annual Survey

According to Insure.com's annual satisfaction survey asking 5600 customers, here are the best rated auto insurance company.  The scores are based of 100 highest possible score.

1. USAA - 96
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. Country Insurance - 85.37
6. American Family - 85.1
7. Nationwide - 83.8
8. AAA - 82.5
9. State Farm - 82.3
10. All State - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury General - 80.3
14. The Hartford - 80.2
15. Progressive - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. Liberty Mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6

Note: Top 3 companies also earned Insure.com's 'People's Choice Awards 2013'.

JD Power 2013 Auto Insurance Purchase Experience

Rating based on Policy Offerings, Price, Local Agent, Call Center Reps and Website.

1. Erie Insurance - 5 Stars (Award Winner)
2. USAA - 5 Stars
3. American Family - 4 Stars
4. Ameriprise - 4 Stars
5. Amica Mutual - 4 Stars
6. Esurance - 4 Stars
7. Liberty Mutual - 4 Stars
8. State Farm - 4 Stars
9. The Hartford - 4 Stars
10. Automobile Club Group (AAA) - 3 Stars

If you have been dissatisfied with your auto insurance company and it's ranked low or not even ranked on the list above, it's time to shop around.


Auto Insurance Companies with the Highest Customer Satisfaction 2013 Reviewed by Blogs on 5:43 PM Rating: 5

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